Shipping & Delivery Policy

• Plans (24 hours, 1 month, 3 months, 12 months): Premium access to the account you paid from, for the period bought, plus the credits included in the plan.
• Credit packs: credits added to the balance of the account you paid from.
• Photos, videos and voice messages you generate are delivered inside the chat; credits are taken only when a generation is actually delivered.

Delivery happens as soon as the payment provider confirms the payment, not when the order is created. For card, Apple Pay, Google Pay and Telegram Stars payments this usually takes a few seconds; cryptocurrency payments are delivered after the required on-chain confirmations. The confirmation appears on screen, and card payments also receive a receipt from the checkout provider by email.

If a payment fails or is never confirmed, nothing is delivered and nothing is owed (Terms of Service, section 5).

Lovora is available online to adults aged 18 and over wherever the service is lawful. In some countries, access to adult content requires an age check before delivery; see age verification.

Refresh the page while signed in to the account you paid from. If the access or credits are still missing after one hour, contact us at info@lovora.ai or Show phone number (Monday to Friday, 10:00–18:00 Eastern Time) with the date and amount of the payment. We activate any confirmed payment that did not reach your account; see also the Refund Policy.