# Refund Policy > Lovora’s refund and cancellation policy: one-time payments that never renew, refunds for an outage over 72 hours or a duplicate charge, and how to ask. Source: https://lovora.ai/refund-policy [← Lovora](https://lovora.ai/) Last updated: October 16, 2026  |  Lovora is an adults-only (18+) service on which all content is generated by artificial intelligence. Lovora sells digital access for a fixed period and credit packs, each paid once and in advance. Nothing renews or is charged automatically. Because access is delivered immediately, sales are generally final, with the exceptions below. This policy restates sections 5 and 6 of the [Terms of Service](https://lovora.ai/terms), which prevail in case of conflict. ## 1. No automatic renewal, nothing to cancel Each plan (24 hours, 1 month, 3 months or 12 months) is one payment for a fixed period. When the period ends, the account returns to the free tier and nothing further is charged. To continue, you make a new payment whenever you choose. ## 2. When a refund is granted At our sole discretion, we refund a payment in these cases: - a technical failure on our side prevented access to the Service for more than 72 consecutive hours; - a duplicate charge caused by a billing error. Unused credits are not refundable; credits have no monetary value and cannot be transferred or exchanged for cash. ## 3. What is never charged in the first place - A payment the provider does not confirm: no access is granted and nothing is owed. - A photo or video that fails to generate: the reserved credits return automatically. - A request refused by the content rules: nothing is generated and nothing is charged. ## 4. How to request a refund Email [info@lovora.ai](mailto:info@lovora.ai) or call (Monday to Friday, 10:00–18:00 Eastern Time; voicemail outside those hours) with the email of your account, the date and amount of the payment and the plan. We answer within one business day. An approved refund is issued to the original payment method through the provider that took the payment (the card checkout, Telegram or the cryptocurrency gateway). The time it takes to appear depends on that provider and on your bank. ## 5. EU and EEA consumers EU/EEA consumers have a statutory 14-day right of withdrawal from digital content contracts. By buying and using the Service you consent to immediate delivery and acknowledge that this right is lost on first access to the content (Article 16(m) of Directive 2011/83/EU). Mandatory consumer protections of your country are not affected. ## 6. Contact us before opening a dispute Contacting us is faster than a bank dispute. A dispute opened without contacting us is treated as a refund request and access ends; the account and its conversations are not deleted ([Billing](https://lovora.ai/payments), section 7). ## 7. Questions people ask ### Does Lovora give refunds? Sales of digital access are generally final. At its discretion, Lovora refunds a payment when a technical failure on its side prevented access for more than 72 consecutive hours, or when a billing error charged you twice. ### Do I need to cancel a subscription? No. Every plan is a single payment for a fixed period and never renews automatically, so nothing is charged afterwards and there is nothing to cancel. ### How do I request a refund? Email info@lovora.ai or call us (Monday to Friday, 10:00–18:00 Eastern Time; number on the Contact page) with the date of the payment, the amount and the plan. ### Are unused credits refundable? No. Credits have no monetary value and cannot be exchanged for cash. A photo or video that fails to generate is not charged. ## Related documents - [Contact Lovora customer support](https://lovora.ai/contact) - [Shipping & Delivery Policy](https://lovora.ai/shipping-policy) - [Terms of Service (sections 5 and 6)](https://lovora.ai/terms) - [Can I get a refund from Lovora?](https://lovora.ai/help/refund) - [Billing: what you pay, how, and what never happens](https://lovora.ai/payments)