# Can I Get a Refund from Lovora?

> Sales are generally final, but Lovora refunds an outage over 72 hours on its side or a duplicate charge. Email info@lovora.ai with the date and plan.

Source: https://lovora.ai/help/refund

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Last updated: October 15, 2026  |  Lovora is an adults-only (18+) service on which all content is generated by artificial intelligence.

**Short answer:** sometimes. Sales of digital access are generally final, but Lovora grants a refund, at its discretion, when a technical failure on its side kept you out of the service for more than 72 consecutive hours, or when a billing error charged you twice. To ask, email [info@lovora.ai](mailto:info@lovora.ai) with the date of the payment and the plan.

## 1. The two cases, from the Terms

- **An outage on Lovora’s side** that prevented access for more than 72 consecutive hours.
- **A duplicate charge** caused by a billing error.

Unused credits are not refundable and cannot be exchanged for cash ([Terms of Service](https://lovora.ai/terms), section 6).

## 2. What is never charged in the first place

- A photo or video that fails to generate: the reserved credits return automatically.
- A request refused by the content rules: nothing is generated and nothing is charged.
- A payment the provider never confirms: no access is granted and nothing is owed.

## 3. How a refund reaches you

Card details never reach Lovora, so a refund goes back through the provider that took the payment (the card checkout, Telegram or the cryptocurrency gateway), which is why it is not instant.

## 4. EU and EEA consumers

The statutory 14-day right of withdrawal applies, but by buying and using the service you consent to immediate delivery, and the right is lost on first access to the content (Terms, section 6).

## 5. Write before opening a dispute

Email is faster than a bank dispute. A dispute opened without contacting Lovora is treated as a refund request and access ends; the account and its conversations are not deleted ([Billing](https://lovora.ai/payments), section 7).

## 6. Questions people ask

### Does Lovora give refunds?

In two cases, at its discretion: an outage on Lovora’s side longer than 72 consecutive hours, and a duplicate charge caused by a billing error (Terms, section 6). Otherwise sales are generally final.

### How do I ask Lovora for a refund?

Email info@lovora.ai with the date of the payment and the plan you bought.

### Can I get money back for credits I did not use?

No. Unused credits are not refundable and have no cash value. A photo or video that fails to generate is not charged in the first place.

### I was charged twice. What should I do?

Write to info@lovora.ai with the date and amount of both charges. A duplicate charge caused by a billing error is one of the two cases in which Lovora grants a refund.

## Related documents

- [Billing: what you pay, how, and what never happens](https://lovora.ai/payments)
- [Terms of Service (section 6: refunds)](https://lovora.ai/terms)
- [How do I cancel Lovora?](https://lovora.ai/help/cancel)
- [What appears on my bank statement?](https://lovora.ai/help/bank-statement)
- [Lovora Help: all questions](https://lovora.ai/help)